Delete your Skyways account or data

(updated 10 Oct. 2026)

This page explains how to delete your account in the Skyways app, published by Skyways Int'l Shipping and Logistics Ltd., or to ask us to delete some or all of your data. It also explains what we delete, what we must keep, and for how long.

  1. Delete your account in the app: Customers can delete their account themselves:
    1. Open the Skyways app and sign in.
    2. Tap Account, then Delete account at the bottom of the screen.
    3. Read what happens, enter your password and tap Delete my account.
  2. Ask us to delete your account: If you are an agent or clearing partner, cannot sign in, or no longer have the app, email info@skywaysshipping.com or support@skywaysshipping.com or message us on WhatsApp at +2348138211123 with the subject "Delete my account". Send it from the email address or phone number registered with Skyways so we can confirm it is your account. We reply within 7 days, close the account, and then delete your data as described below.
  3. Delete some or all of your data without deleting your account: To keep your account but have some of your data deleted, for example your profile photo, address or notification settings, email info@skywaysshipping.com or support@skywaysshipping.com or message us on WhatsApp at +2348138211123 with the subject "Delete my data" and say what you want deleted. Send it from the email address or phone number registered with Skyways. We confirm it is you and complete the request within 30 days. Data we must keep by law, listed below, cannot be deleted while it is needed.
  4. What we delete: When your account is deleted, it closes at once: you are signed out on every device, cannot sign in again, and no longer receive notifications. Within 30 days we permanently erase:
    1. Your name, email address, phone number and password.
    2. Your profile photo, address and other profile details.
    3. Your shipping mark, notification settings and the device identifiers we use for notifications.
    4. The contact name and phone number on your shipping requests.
  5. What we keep, and for how long: Nigerian tax, customs and business law requires us to keep records of shipments we handled. We keep the following for 6 years from the date of the shipment, with your name, email address and phone number removed so they no longer identify you:
    1. Shipment and cargo records: tracking numbers, goods descriptions, quantities, weights, photos of the goods and their status history.
    2. Prices, charges, invoices and payment records.
    3. Customs and clearing documents for those shipments.
    4. Reviews you left, without your name.
  6. Questions: For any question about deleting your account or data, email info@skywaysshipping.com or support@skywaysshipping.com or message us on WhatsApp at +2348138211123. Our Privacy Policy explains how we use your data.

Skyways Int'l Shipping and Logistics Ltd. · Skyways app